Support¶
Need help with Issue Link Guard for Jira? Write to us:
We answer in English and Polish.
Before you write¶
Many questions are answered in this documentation:
- Getting started: from installation to enforced rules,
- Troubleshooting: messages users see and the most common problems,
- Limits and known limitations.
What to include¶
To help us answer quickly, please include:
- your Jira site address (for example
your-company.atlassian.net), - what you did, what you expected and what happened instead,
- the exact message shown, or a screenshot,
- whether the problem affects one user, one project or the whole site.
Please do not send passwords, API tokens or confidential issue content.
Response times¶
| Support hours | Monday to Friday, 9:00–17:00 Central European Time, except Polish public holidays |
| First response | Within 2 business days |
| Problems that stop users from linking issues in a whole site | We aim to respond within 1 business day |
Reporting a security issue¶
If you think you have found a security vulnerability in the app, write to support@btb-it.com with "Security" in the subject. Please do not report security issues publicly. We will confirm receipt and keep you informed.
Feature requests¶
We welcome ideas. Write to the same address and tell us what you would like the app to do and why.